Return & Refund Policy

At MELORA, we are committed to delivering high-quality products and an exceptional shopping experience. Please review our return and refund policy carefully before making a purchase.

1. Returns Eligibility

• Items must be unused, unworn, and unwashed, and in the original packaging.
• The return request must be submitted within 14 days of delivery.
• Items showing signs of wear, damage, alteration, or misuse are not eligible.
• Final sale, promotional, and clearance items are non-refundable unless defective.

2. Non-Returnable Items

• Gift cards
• Final sale items
• Items damaged due to improper use
• Items returned without authorization

3. How to Start a Return

To initiate a return, contact us at:

Email: contact@melorawear.com

Please include:

• Your order number
• Reason for return
• Photos (if the item arrived damaged or incorrect)

Once approved, we will send you return instructions. Returns sent without authorization will not be accepted.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
• Shipping fees are non-refundable.
• We recommend using a trackable shipping service. MELORA is not responsible for lost return packages.

5. Refunds

After receiving and inspecting your return:

• You will be notified by email of approval or rejection.
• If approved, refunds are processed to the original payment method within 5–10 business days.
• Processing time may vary depending on your bank or credit card provider.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the product and place a new order.

7. Damaged or Incorrect Items

• Contact us within 48 hours of delivery.
• Provide photos of the issue.
• We will arrange a replacement or full refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company.
• Contact your bank, as processing times vary.

If you still need help, contact us at contact@melorawear.com.

9. Policy Updates

MELORA reserves the right to modify this policy at any time. Changes take effect immediately upon posting on the website.