Shipping Policy

At MELORA, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy before completing your purchase.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

2. Shipping Times

Estimated delivery times depend on your location:

• United States: 7–15 business days
• Canada: 8–18 business days
• Europe: 8–20 business days
• International: 10–25 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, or peak seasons.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is completed.

MELORA may offer free shipping promotions at certain times, which will be clearly stated on the website.

4. Tracking Information

Once your order ships, you will receive a tracking number via email so you can follow your package.

Please allow up to 48 hours for tracking information to update.

5. Customs, Duties & Taxes

MELORA is not responsible for any customs fees, import duties, taxes, or other charges applied by your country. These charges are the responsibility of the customer.

6. Lost, Stolen, or Delayed Packages

MELORA is not responsible for packages marked as delivered by the carrier but not received by the customer.

If your package is significantly delayed or appears lost, please contact us so we can assist you with the carrier investigation.

7. Incorrect Address

Please ensure your shipping address is correct before placing your order. MELORA is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned due to an incorrect address, the customer is responsible for reshipping costs.

8. Contact Us

If you have any questions about shipping, contact us at:

Email: contact@melorawear.com